Data Deletion

The short version

Email Akshit@hobostays.in with the subject "Delete my data", from the email address the data belongs to, and say who you are (hotel user, hotel guest, or someone who connected a Google or Meta account). We confirm within 7 days and complete the deletion within 30 days.

If you are hotel staff (a platform user)

• Email us from your registered work email, or ask your hotel's administrator to remove your user inside the platform.
• We delete your account and personal details. Business records your hotel must keep (for example invoices you issued) stay with the hotel, as the law requires.

If you are a hotel guest

• Your booking records are controlled by the hotel you stayed with — ask the hotel first; it can act inside the platform.
• You can also email us at Akshit@hobostays.in; we will route your request to the hotel and delete what we hold on its instruction, except records the hotel is legally required to keep (such as tax invoices).

Connected Google, Facebook or Instagram accounts

• Disconnecting the account inside the platform removes our access tokens immediately — we can no longer read anything new.
• To also delete the data already synced from that account (for example reviews, comments or booking emails we processed), email Akshit@hobostays.in with the hotel name and which connection it is, and we delete it within 30 days.
• This page is the data-deletion instructions URL for our Meta app: if you used a Facebook or Instagram connection and want the related data gone, the steps above are all it takes.

What deletion means

• Deleted data is removed from the live systems within 30 days of a verified request.
• Copies in encrypted backups age out within 90 days.
• We keep only what the law requires us or the hotel to keep (for example tax and accounting records), and the minimum needed to show the deletion happened.

How we handle data in general is in the Privacy Policy. If you are unhappy with how a request was handled, reply on the same email thread and ask for it to be escalated — it goes to Radiant Horizons Hospitality Pvt Ltd's grievance contact.